FAQ
- Home
- FAQ
Getting Started with Padelo
New to padel? Here’s everything you need to know.
Membership & Booking
Gear & Facilities
Find out what’s provided and what you should bring.
Account & Support
Your info is safe with us. Let’s help you faster.
Getting Started with Padelo
What is padel, and how is it different from tennis?
Padel is a racket sport combining elements of tennis and squash, played on an enclosed court with walls. It uses a solid racket and a slower ball, making it easier to pick up for beginners.
Do I need prior experience to play at Padelo?
Not at all! Padelo welcomes all skill levels — from first-timers to seasoned players.
Can I try a game before signing up for a membership?
Yes, we offer drop-in games and trial sessions. You can book them directly from our website or app.
Is padel suitable for kids or older adults?
Yes, padel is low-impact and suitable for a wide age range. We have family-friendly and age-specific classes available.
How do I get started as a beginner?
We recommend booking a beginner clinic or joining a starter group. All you need are comfortable sports clothes — we’ll handle the rest.
How do I book a court?
Use our website or mobile app to check court availability and make bookings instantly.
What are the membership options available?
We offer flexible plans: pay-per-play, monthly memberships, and annual passes with exclusive benefits.
Can I cancel or reschedule my booking?
Yes, bookings can be modified or canceled up to 12 hours in advance without penalty.
Are there any discounts for group bookings or families?
Yes, we offer bundled pricing for groups, families, and corporate packages. Contact us for custom offers.
Do I need a membership to book a court?
No, non-members can still book courts at standard rates. Members enjoy discounted pricing and priority access.
Membership & Booking
Gear & Facilities
Do I need to bring my own racket and ball?
Not necessarily. You can bring your own or rent/buy gear at our pro shop on-site.
What facilities are available at Padelo locations?
We provide locker rooms, showers, changing areas, rest areas, and a café/lounge in select locations.
Can I rent shoes or other apparel?
Currently, we rent rackets and balls, but shoes and personal apparel must be brought from home.
Is there a pro shop at Padelo?
Yes! Our shop features rackets, apparel, accessories, and exclusive Padelo merchandise.
Are your facilities accessible and beginner-friendly?
Yes, all locations are designed for accessibility and comfort, with beginner signage and staff available to assist.
I forgot my password — how do I reset it?
Click “Forgot Password” on the login page, and we’ll send a reset link to your email.
How do I update my personal details or payment info?
Login to your account dashboard and click on “Profile Settings” to edit your details securely.
Is my payment information secure on your site?
Absolutely. We use SSL encryption and secure payment gateways to protect your data.
How do I contact customer support?
Can I delete my Padelo account?
Yes. Send a request via your account settings or contact our support team directly for assistance.
Account & Support
Didn’t find what you’re looking for?
Contact us — we’re here to serve and rally with you.
Whether you’re new to padel or a seasoned player, our team is ready to assist you. From court bookings to gear questions — we’re just a message away.